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Frequently Asked Questions

Everything You Need to Know Before Booking

Automatic check-in, parking included, fiber WiFi, free cancellation. All answers in one click.

Reservations and Payments

Direct booking via WhatsApp, email or website. Receive immediate confirmation. Zero commissions.
SEPA bank transfer, credit/debit card only for online payments, PayPal. For non-refundable bookings: 100% payment upon booking. For refundable bookings: 100% amount is charged 14 days before arrival.
Free cancellation up to 15 days before check-in. Full refund of deposit. Cancellations within 14 days: 100% of the booking is retained.
For non-refundable bookings: 100% payment upon booking to confirm. For refundable bookings: 100% amount is charged 14 days before arrival.
Yes, for stays longer than 7 nights a discount is applied.

Check-in and Check-out

Automatic self check-in from 15:00 to 00:00. We send you the key box code via SMS/WhatsApp on the day of arrival. Video instructions included.
Check-out by 10:00. Leave the keys in the box. Late check-out available on request (€30).
Self check-in possible until 00:00. Arrivals after midnight: notify us 24h before to organize access.
Luggage storage not available.
Self-service box at the main entrance. Numeric code via SMS. No physical contact necessary.

Included Amenities

Yes, 1 private fenced parking space for each apartment. Free for the entire duration of the stay. Space for 1 medium car.
Yes, sheets, blankets, towels and tea towels included in the price.
Free FTTH 100 Mbps fiber WiFi in all apartments. Dedicated password for each accommodation. Ideal for smart working.
Hot/cold air conditioner in every room. Autonomous underfloor heating. Customizable temperatures.
Shared washing machine available in a room on the ground floor.

Extra Services

Cleaning and linen change not available during the stay.
We do not rent bikes but we recommend the best bike rentals in Arco: Bike Station (500m), Happy Bike (center). Secure free bike storage.
Closed and video-surveilled storage for bikes, e-MTBs, windsurf boards, climbing backpacks. 24/7 access with code.
Breakfast not available. Apartments with self-catering kitchen.
On request we provide high chair and camping cot free of charge.

Location and Surroundings

Via Legionari Cecoslovacchi 11, Prabi district. 50 meters from the municipal swimming pool, 5 minutes walk from the historic center of Arco, 2km from the climbing crags, 5km from Riva del Garda.
Coop Alto Garda at 800m (10 min walk). Hours: 8:00-20:00 Mon-Sat, 8:00-13:00 Sunday. In the center you find groceries, bakery and butcher.
Riva del Garda at 5km (7 min car, 15 min bike). Equipped beaches, tourist port, sailing and windsurfing. Bus B332 every 30 min with free Garda Guest Card included.
Not essential. Arco center reachable on foot in 5 min. To explore Garda Trentino we recommend car or e-bike. Free public transport with Guest Card.
Urban and extra-urban bus stop just 200 meters from the house.

Policies

Absolutely yes! Private parking, stroller storage, high chair and cot on request. Municipal pool at 50m.
Yes, dogs and cats welcome (max 2). Supplement €10/day. Fenced garden available. Bowls and mats provided.
No smoking in the apartment. You can smoke in the outdoor patio and common garden. Fines for smoking damage: €200.
Free card included: unlimited public transport in Trentino (bus, trains), discounted museum/castle entry, free Trento-Sardagna cable car, free guided excursions.
Silence from 22:00 to 8:00. Quiet residential area. Respect for neighbors mandatory. Parties not allowed.

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